Urban Unity Community Trust
Privacy Overview for Parents & Families
Your family’s privacy, clearly explained and carefully protected.
This page is a plain‑language guide to how Urban Unity Community Trust collects, uses, and protects information about you and your children when you use our online services. It is designed for parents, caregivers, and young people to read together.
On this page you’ll find: a summary of our information practices, the choices you have about your data, and how to contact us with questions or concerns.
- Written in clear, family‑friendly language
- Explains what we collect and why we collect it
- Highlights options for limiting or updating information
At‑a‑glance summary
Who this applies to: Visitors, parents, caregivers, and children who use Urban Unity Community Trust websites, apps, or online forms.
What it covers: What information we collect, how we use it to support our community work, how we keep it secure, and the rights you have over that information.
How to use this page: Read the summaries below and follow the links to the full Privacy Policy if you want more legal detail.
Find what you need quickly
Use these links to jump to the parts of the privacy overview that matter most to you and your family.
For full legal details, please refer to the complete Urban Unity Community Trust Privacy Policy document linked from this page.
Our privacy commitments to your family
Everything we do with personal information is guided by a few simple promises. These principles apply whenever you or your children interact with Urban Unity Community Trust online.
Clear and honest
We explain what information we collect, why we collect it, and how long we keep it in language you can understand and discuss as a family.
Minimal and purposeful
We only collect the information we genuinely need to provide safe, inclusive community services and to improve our programmes.
Secure and respectful
We use technical, physical, and organisational safeguards to protect personal information, and we treat your data with the same care we would want for our own families.
Choice and control
Wherever possible, you can choose what information you share, update details, and tell us how you prefer to be contacted.
Limited sharing
We do not sell personal information. We only share it when it is necessary, lawful, and in the best interests of our community members.
Child‑centred
We give special protection to information about children and young people and work with parents and carers wherever possible.
What information we collect online
The exact information we collect depends on how you use our websites, forms, or apps. In each case, we aim to collect the minimum information needed to support your involvement in our community.
Information you or your child provide directly
- Contact details, such as name, email address, postal address, or phone number when you sign up for updates or complete a form.
- Family details relevant to our services, such as the ages of children, preferred pronouns, or communication preferences.
- Feedback or messages you send us, including questions, compliments, or complaints.
- Registration details for events, programmes, or services offered by Urban Unity Community Trust.
Information collected automatically
- Device and browser information, such as the type of phone or computer and browser version.
- Usage data, such as which pages you visit and how long you stay on them.
- Approximate location based on IP address, to understand where our services are being accessed from.
- Cookie information, where you have given consent, to help us remember your preferences and improve our site.
Where the full Privacy Policy treats certain details as “special category” or sensitive information, we take extra care and only collect or use it where we have a clear and lawful reason.
Information about children
Because Urban Unity Community Trust works closely with children and young people, we may collect limited personal information about them to run our activities safely and inclusively. We aim to do this in partnership with parents, carers, or guardians, and in line with applicable child privacy laws.
The full Privacy Policy explains in detail when we may need parental consent, how we communicate with young people, and how we respond to requests to access or delete a child’s information.
How and why we use personal information
We use information to support our charitable mission and to keep our community safe. The full Privacy Policy explains our lawful bases for using personal information, such as consent, legitimate interests, and legal obligations.
We typically use your information to:
- Provide services you request, such as programme registrations, event bookings, or newsletters.
- Stay in touch about changes to services, safety information, or important updates that affect your family.
- Make our services more inclusive and accessible by understanding who we are reaching and who might be missing.
- Improve and secure our websites and apps, including monitoring for fraud or misuse.
- Meet our legal and safeguarding responsibilities as a community trust.
When we use information for learning and reporting, we often combine it and remove direct identifiers so that individuals and families cannot easily be recognised.
When we share information
We may share limited information with trusted partners who help us run our services (for example, IT providers or event hosts) or where we are legally required to do so (for example, for safeguarding, law enforcement, or funding accountability).
Whenever we share information, we expect the same high standards of security and confidentiality that we apply within Urban Unity Community Trust. We do not sell personal information.
How long we keep information
We only keep personal information for as long as it is needed for the purposes described in the full Privacy Policy, or as long as the law requires. After that, we delete it safely or anonymise it so that it can no longer be linked to you or your child.
Your rights and choices
Privacy laws give you important rights over your personal information. We aim to make it simple to exercise these rights and to support children and young people in understanding them too.
The exact rights available to you may depend on where you live and which laws apply. The full Privacy Policy sets this out in detail.
Access your information
You can ask us for a copy of the personal information we hold about you or your child, subject to legal safeguards.
Correct or update details
If any information we hold is wrong or incomplete, you can ask us to fix or update it.
Limit or object to use
You may ask us to limit how we use certain information, for example for marketing or non‑essential communications.
Ask us to delete data
In some situations, you can ask us to delete information we hold about you or your child, and we will do so where the law allows.
To use any of these rights, please contact our privacy team using the details below. We may need to confirm your identity and, where appropriate, your relationship to a child before we respond.
How we protect your information
Keeping personal information safe is a core part of our responsibility to families and communities. While no system can be guaranteed 100% secure, we take a range of steps to reduce risks and respond quickly if something goes wrong.
- Technical protections, such as password controls, encryption where appropriate, and secure data storage.
- Organisational measures, including staff training, access controls, and clear data handling policies.
- Careful selection and monitoring of trusted suppliers who process information on our behalf.
- Incident response processes so that, if a data breach occurs, we can investigate, inform those affected, and reduce harm.
If we become aware of a serious issue affecting your information, we will follow the steps described in the full Privacy Policy, which may include notifying you and relevant authorities.
Children’s privacy
We recognise that children may need extra support to understand privacy and make informed choices. Wherever we collect information about children or offer services directly to them, we keep their best interests at the centre of our decisions.
- We explain, in age‑appropriate ways, what information we collect and how it will be used.
- Where the law requires parental or guardian consent, we will seek it before collecting or using certain information.
- We encourage children to talk to a trusted adult before sharing personal details online.
- We respond carefully to requests from parents, carers, and young people to access, correct, or delete information.
If you believe a child has provided us with personal information without proper consent, please contact us so we can review and, if necessary, remove that information.
Common questions about our privacy practices
These short answers are a starting point. The full Urban Unity Community Trust Privacy Policy provides formal legal wording and additional details.
Is this page the full Privacy Policy?
No. This page is a family‑friendly summary of our online privacy practices. The full Urban Unity Community Trust Privacy Policy is a separate legal document that provides more detail, including our lawful bases for processing and the specific rights available in your country or region.
Do you sell our personal information?
No. Urban Unity Community Trust does not sell personal information. We may share information with trusted service providers and partners who help us deliver our programmes, or where the law requires it, but always under strict confidentiality and security expectations.
How can I change how you contact me?
You can ask us to update your contact preferences at any time—for example, how often you hear from us or which channels we use (email, phone, post). Use the contact details below, or follow any unsubscribe or preference links included in our messages.
What if I am worried about how my child’s data is used?
We encourage you to contact us with any concerns, no matter how small. Our team can explain what information we hold about your child, how it is used, and what choices you and your child have, including access, correction, or deletion where appropriate.
Will this privacy information change?
From time to time we may update our Privacy Policy or this overview to reflect new services, legal requirements, or best practice guidance. When we make significant changes, we will highlight them and, where appropriate, let you know directly.
Questions, concerns, or feedback?
If anything on this page is unclear, or if you have specific questions about how Urban Unity Community Trust handles personal information, please get in touch. We are happy to talk through our privacy practices with you and your family.
Email: [email protected]
Subject line: “Privacy question – Urban Unity Community Trust”
You can also write to us at our registered office address, marked for the attention of the Data Protection or Privacy Lead.
If you are not satisfied with how we handle a privacy concern, the full Privacy Policy explains how you can raise the matter with the appropriate regulator or supervisory authority in your country.